Explanation of Warranties

The only warranties applying to parts installed at INssan automotive are those which may be offered by the manufacturer. INssan automotive neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of parts, services, and/or repairs. Buyer shall not be entitled to recover from INssan automotive any consequential damages, damages to property, damages for loss of use, loss of time, loss of income, or any other incidental damages. The only exceptions to this policy are as follows:

• A used or salvage part has no warranty other than that expressly made available to buyer and stated at time of purchase that is noted on customer invoice.
• A remanufactured or a non-O.E.M. aftermarket part is covered by a 6 month/6,000 mile warranty pertaining to labor only and a 12 month/12,000 mile warranty pertaining to the part.
• An O.E.M. (original equipment manufacturer) part is covered by a 12 month/12,000 mile warranty pertaining to parts and labor.

Engine assemblies are covered by the warranty statement proprietary to the individual engine in question and may vary depending on what type, used, rebuilt, remanufactured, or new, is being installed. All such warranties are disclosed prior to install.

Warranties and the Magnuson - Moss Act

As the owner of a vehicle still under factory warranty, you may be under the impression that in order to maintain your warranty you must have your vehicle serviced at an “authorized” dealer. This is simply not true. Unfortunately this “misconception” has been cultivated over the years, whether by accident or design, to the point where most accept it as fact. Like Bill O’Reilly, we too have a ‘NO SPIN ZONE’ and here it is.

In 1975 the United States Congress enacted the Federal Magnuson-Moss Act to regulate written consumer product warranties. The law was meant to give consumers detailed information about warranty coverage before they buy. Congress charged the Federal Trade Commission with creation of the specifics of the law. The FTC set down three rules under the Act: the Disclosure Rule, the Pre-Sale Availability Rule and the Dispute Resolution Rule.

Those rules require warrantors to title their written warranty as either "full" or "limited," provide a single, clear and easy-to-read document that spells out certain information about coverage and ensure that warranties are available where the products are sold so that consumers can read them before buying.

In passing the Act, Congress meant to give consumers access to warranty information, let the consumers comparison shop for warranties, encourage warranty competition and promote timely and complete performance of warranty obligations.

While the Magnuson-Moss Act does not require manufacturers to provide a written warranty, it provides specific rules when one is provided.

Among those provisions, FTC regulations state: "(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if - (1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and (2) the Commission finds that such a waiver is in the public interest." (42 U.S.C. 2302(C))

In summary, in order to obtain free warranty work on your vehicle while it is still subject to the factory warranty, you must visit an authorized dealer. However, service, maintenance, and anything else that a consumer pays for, you may have done anywhere you choose. It’s that simple.

Should a problem arise on your vehicle that you think may be a warrantable condition first discuss the problem with your local dealer. If coverage is denied by the dealer your next step is to go directly to the manufacturer. If the manufacturer fails to honor the existing emission warranty and you think there decision is in error, you can contact the EPA for emission related warranties at (202) 260-2080 or www.epa.gov. For any other type claim that is denied on a vehicle that is still under warranty, you can contact the FTC at (202) 326-3128 or www.ftc.gov.